Privacy Policy
Last updated: December 1, 2024
1. Information We Collect
We collect information you provide directly: name, email address, payment information, and identity verification documents. We also collect automatically: IP address, browser type, device information, usage data, and cookies. For sellers, we collect YouTube channel analytics data you choose to share.
2. How We Use Your Information
We use your information to operate the Platform, process transactions, verify identities, communicate with you about your account, improve our services, detect and prevent fraud, and comply with legal obligations. We do not sell your personal information to third parties.
3. Information Sharing
We share information with: payment processors enabled on the Platform to process transactions; identity verification services to verify your identity; YouTube API to verify channel ownership (with your consent); law enforcement when required by law. We never share your data for marketing purposes without explicit consent.
4. Data Security
We implement industry-standard security measures including 256-bit SSL encryption, regular security audits, and strict access controls. Your data is stored in secure, SOC 2 compliant data centers. While we strive to protect your data, no method of transmission is 100% secure.
5. Data Retention
We retain your account information for as long as your account is active. After account deletion, we retain certain data for legal and compliance purposes for up to 7 years. Transaction records are retained for tax and audit purposes as required by law.
6. Your Rights
You have the right to access, correct, update, or delete your personal data. You can export your data from your account settings. You can withdraw consent for data processing at any time. For GDPR or CCPA requests, contact our Data Protection Officer at privacy@socialbidz.com.
7. Cookies
We use essential cookies for platform functionality, analytics cookies to understand usage patterns, and preference cookies to remember your settings. You can control cookie settings through your browser. Disabling certain cookies may affect platform functionality.
8. Third-Party Services
Our Platform integrates with YouTube API Services. By using our Platform, you agree to be bound by the YouTube Terms of Service. Enabled payment providers process payment data under their own privacy policies. Analytics providers may process limited usage data as described in this policy.
9. Children's Privacy
Our Platform is not intended for users under 18 years of age. We do not knowingly collect information from minors. If you believe a minor has provided us with personal data, please contact us immediately so we can delete the information.
10. Contact Us
For privacy-related inquiries, contact our Data Protection Officer at privacy@socialbidz.com or write to: MEDIA HORIZON LTD (company number 171434833), 61 Bridge Street, Kington, United Kingdom, HR5 3DJ.